Hospitality consulting thought leaders reshaping the future of hotels, restaurants and bars.
Hospitality consulting thought leaders reshaping the future of hotels, restaurants and bars.
At 3AM hotel consultants, we use data driven decision-making to make effective choices leading to better outcomes. As technology advances, our ability to harness data becomes crucial. We leverage technology to make smarter, faster and better decisions.
Paolo Campillo is a seasoned hotelier, with over 30 years of expertise in the hospitality sector. His specialties include hotel pre-opening, management, design-driven innovation, digital transformation, and sustainability initiatives.
Paolo has a distinguished history of successfully launching and operating luxury and upscale hotels acros
Paolo Campillo is a seasoned hotelier, with over 30 years of expertise in the hospitality sector. His specialties include hotel pre-opening, management, design-driven innovation, digital transformation, and sustainability initiatives.
Paolo has a distinguished history of successfully launching and operating luxury and upscale hotels across Singapore, Malaysia, Indonesia, and the Philippines. His dedication to enhancing the guest experience has earned him numerous accolades and recognitions.
Throughout his illustrious career, Paolo has held key positions with prestigious hospitality groups such as Mandarin Oriental Hotel Group, Starwood Hotels & Resorts, Shangri-La Hotels & Resorts, Pan Pacific Hotel Group and NUSTAR Hotel & Casino.
Arthur Gerrard Gindap, known as Art, is a recognized hospitality expert who led Robinsons Hotels and Resorts, the largest hotel company in the Philippines. His career includes significant roles such as Vice President and Regional General Manager at The Ascott Limited, where he expanded operations across the Philippines, Thailand, and Laos
Arthur Gerrard Gindap, known as Art, is a recognized hospitality expert who led Robinsons Hotels and Resorts, the largest hotel company in the Philippines. His career includes significant roles such as Vice President and Regional General Manager at The Ascott Limited, where he expanded operations across the Philippines, Thailand, and Laos. Art has worked with top brands like Shangri-La and Mandarin Oriental, and has been instrumental in numerous hotel and restaurant openings.
At Robinsons Hotels and Resorts, he was Senior Vice President and Business Unit General Manager, he managed 33 hotels and led the launch of the premier 5-star Fili Hotel and ultra-luxury 6-star NUSTAR Hotel in Cebu. He also played a pivotal role in the opening of The Westin Manila. Art holds leadership positions at COL Financial Group, Keyland Corporation, and several hospitality and charity organizations. He has a graduate degree in Hotel and Restaurant Administration from Sheridan College in Canada.
As a hotel operations consultant, we believe that alignment with the client is crucial to the overall success of their hotel, restaurant or bar. With over 30 years of dedicated commitment to honing our craft and a proven track record in launching and managing upscale and luxury hotels across Singapore, Malaysia, Indonesia, and the Philippines, we bring a unique perspective that can drive your company forward. Our extensive experience enables us to foster sustainable growth and ensure long-term success for our clients.
3AM hospitality consulting plays a crucial role in guiding partners toward success by offering expert advice on various aspects of business operations, including management, marketing, finance, and technology. We collaborate to enhance your organizational performance, streamline operations, and ensure long-term sustainability.
3AM hotel consultants we drive success by providing expert advice in areas such as management, financial planning, marketing, and human resources. We offer an unbiased perspective on challenges, solve complex problems, and guide companies through transitions. Our your hotel operations consultant we assist you to navigate challenges effectively, seize opportunities, and achieve your goals.
Reputation management is essential for businesses, particularly in the hospitality and food service industries, where customer opinions significantly impact success. Effective reputation management involves monitoring, influencing, and maintaining the public perception of a brand. As your hotel operations consultant, we collaborate with your team to establish a framework to help you preserve and enhance your reputations, ensuring sustained success.
With our hospitality consulting services we can help your team understand that finance is essential for making informed decisions. This training covers fundamental financial concepts, terminology, and practical advice tailored for individuals without a financial background. By mastering the basics of finance, you can significantly enhance your decision-making capabilities in both your professional and personal life.
As your hotel operations consultant we can train your team on Restaurant revenue management. This involves strategic planning to optimize a restaurant's revenue and profitability.
By applying these strategies and monitoring performance, restaurants can enhance revenue management, drive profitability, and achieve sustainable growth.
As your hotel operations consultant we can train your team to implement a Food Safety Management Systems (FSMS). FSMS systems are essential frameworks designed to ensure the safety of food products from production to delivery. These systems aim to minimize foodborne illnesses, ensure regulatory compliance, and maintain customer trust.
As your hotel operations consultant we can assist you to develop a distinctive craft cocktail program can significantly enhance a brand's identity and provide a captivating narrative experience for customers. Through specialized workshops, our team helps create cocktails that reflect your brand's history, values, and goals, turning each drink into a storytelling piece.
As your hospitality consultant, we can work with you to curate your customer journey. A positive customer experience is crucial for success in the hospitality service industry, as it helps cultivate happy customers, loyalty and brand evangelists.
As your hotel operations consultant we can train your team to Handle Guest Concerns. This is a critical skill in the hospitality and customer service sectors, significantly influencing the establishment's reputation. This training will equip your front line teams with the basics of handling your guest concerns with empathy and enthusiasm.
Crisis management is vital for organizations, particularly those in the hospitality and food service industries, due to the potential for unforeseen challenges. As your hotel consultants we can train your team to effectively manage crises. This involves careful preparation, a swift strategic response, and gleaning lessons from past incidents. This training aims to equip your leadership team with key skills necessary for effective crisis management.
Mentoring in the hospitality industry offers you a range of benefits, including personal and professional development. By implementing a structured mentoring program, hospitality executives can achieve sustained excellence, foster innovation, and meet the ever changing demands of the hospitality sector.